I went in to the service department to have two warranty issues resolved/fixed/addressed on my 2012 Equinox. Although Mr. Causey was courteous, his immediate response and demeanor was that there was not much they could do for me and my vehicle. There are documented issues with oil consumption for my vehicle. I have had two parts repleced on my vehicle directly relating to this very issue. One was by Terry Labonte's svc. dept. Mr. causey kept telling me that a ' proper oil consumption test ' could not be done as I was too close to my oil change. Additionally my check engine has been coming on and over the past year it is directly related to this very problem! I was told a ' test ' had been done and my oil was three quarts low. When I specifically asked him was not a red flag about this problem, his reply was ' I am not a mechanic/technician '. That is almost disresepctful and was not a professional response. My vehicle surely holds no more than 5-6 quarts and if I am three quarts low then this problem with my vehicle is persisting and apparently Terry Labonte or GM is choosing not to handle this properly.
Secondly, one of the warranty/service letters I received pertained to a fuel sensor that is becoming a problem on these vehicles due to it's mounting place on the outside/undrcarriage of the vehicle. There are NUMEROUS symptoms described, by GM in this letter and I have been experiencing them. Hesitation, high revving on acceleration among them. However, Mr. Causey made it very clear that unless I am smelling fuel there is NOTHING they can do. GM gives multiple symptoms and yet a dealer tells me they will do nothing unless just one specific symptom is experienced? I am very frustrated, and almost upset at this situation. Am i to wait for a mechanical failure or breakdown? My check engine light is still on and all I wish is for this oil consumption situation to be fixed or resolved per GM's own warranty issue. I was also given some ' guidelines/instructions ' to come back every 1000 miles to have a test done. At who's expense? Should customers really be expected to do this? I received a customer satisfaction call last Friday, November 3rd and have heard nothing since. I have two issues that I went in to address on October 30th and neither was resolved. I respectfully ask to be contacted to address this matter immediately.
My 2002 Pontiac Grand Prix, despite its age is a well maintained vehicle with many mechanical issues, which seem minor overall, however can't get anything completed thru Chevrolet without spending over a thousand dollars per visit.
Just 107 miles, since last service, back in shop with estimates for another $1100.00 dollars.
Plans to have repairs completed, somewhere else instead from now. Shop rates and repairs are crazy expensive, for minor repairs. Customer for better than 5yrs, but I'm done. Thanks.
Scheduling was backed because of company meeting/luncheon. Had trainee for starters and had to wait until someone was available I was there one and a half hours I think that was a little long for routine service.
I came in for a oil change and to see if my side sit cover could be replaced. After sitting in the waiting room for 3 1/2 hours and watching people leave that came after me I got annoyed. Not to mention what was on the television was horrible. Then I didnt ever receive a answer about my side seat cover.
The Service Department is outstanding, that is why the rating above is what it is, however, the Sales Department is lacking in quite a few areas. Therefore I would not recommend this dealership to anyone. I currently have a claim to be followed up on with Chevrolet. Claim # ************
This was the 2nd bad experience I have had with service at this dealership. Keven Wood was my service provider last week. When I arrived for my standard oil change, I was told it would take 40-45 minutes. I had arrived promptly at 9:15, since I had another appointment at 10:30 that day. Keven told me I should be out in less than an hour. At 10:00 he came and told me my car was almost done, but would I like the filter in the car changed? Also, that I would need a realignment on my tires soon. I said no to the filter because I needed to get going, and that I would get it changed when I came back to get the alignment fixed. I assumed this meant I would be getting my car ASAP.
At 10:20, I walked into the service area and waited 5 minutes for someone to find Keven. At 10:25 he finally showed up with no apologies about taking so long. When I asked him why it took 25 minutes to get my car (when I had told him I needed to leave) he told me the mechanic had spilled something on my car and needed to clean it up. When I asked him what was spilled, he said he would need to check, but I said don't bother, since I needed to leave. I then paid, and with STILL no apology, he proceeded to say 'have a nice day' as I walked away.
I have found the only time I get good service is when a manager puts in a note telling someone to take care of my car. Otherwise, I am just a number and no one really cares when my car gets done. Every customer who comes in to your dealership should be treated with respect, and shouldn't have to spend hours at your dealership just to get simple things done. I called the general manager last Friday, but did not hear back, and I will definitely be taking my business elsewhere. There are other places I have found that treat their customers better and are much better at time sensitivity than this dealership.
As a repeat buyer at TLC, I was once again shown real courtesy and treated as a valued customer by every employee I encountered. Frank Cole and the sales team worked hard to get me the best deal possible.