I wish your team would improve the oil change process where one can get in and out much faster. Similar to a Jiffy Lube type business. Each time I come to the dealership for an oil change, I am in there for hours. Not something that will drive customers to this service. FYI: I did have an appointment
I asked them to fill up the tires, my automatic gauge said i was at 34 and car wants 38. They forgot and did not fill them at all. Also, whichever mechanic worked in the car left some significant body odor behind which was unpleasant.
Worst i've ever had there. I had my vehicle towed because it wouldn't start. I purchased it from there along with the Gold warranty package. Robert was not very friendly as usual and i had to repeatedly call to get updates which were all the same for a week. I was told it wouldn't be covered under my warranty. After a week he said it was fixed and we owed about $900 because warranty wouldn't cover it all. My wife arranges to pick up the vehicle and it wouldn't start when she arrived and she had already paid the nearly $900 bill. He said it was probably the battery and they could check it out some time that day and she could not keep the loner vehicle. I spoke with him on the phone and it wasn't pleasant. I was working out of town and lefty my assignment early to deal with it myself. Upon my arrival 2 hours later, the vehicle was in the same condition and he informed me they had not looked at it because he would have to try and fit it in. I left and returned when he called and said once again it was ready. I then arrived and pay an additional $200 for the battery notice the change oil notification is still flashing. I have prepaid oil changes and requested this service be handled since the vehicle was there so long. He said it was changed and they forgot to reset it...now i'm not so sure i believe that. I would expect that from Jiffy Lube, but that has not been my kind of experience here. He sends someone to reset. As I drive out of the bay, the a/c is blowing out heat. I ask Robert about it and he proceeds to question me about it be like that before....and it wasn't. He said he didn't know what was going on with it and couldn't get to it that day. i said no, no, NOOOO. He then walked away. I went back in the building and asked how was he going to fix it and he said he wasn't. I said well who do i need to talk to and he said that he didn't care and that he wasn't going to talk to me. On top of all of this, after researching the charges it seems warranty company paid the price of my initial repairs, the issue is I was over charged to the tune of about $900. Quite interestingly that a friend of mine was present who was currently having and issue with Robert in the service lane also. Fortunately i was directed to Jeff Francisco who eventually got my to Andy. My situation is not yet resolved, but Andy assisted me and assured they will get things handled Monday, today. I'm looking for a positive outcome today to restore my trust in this dealership and service department to what it used to be.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We understand that you are in contact with our service lane manager and are resolving this issue.
We would first like to congratulate you on the purchase of your new vehicle. We're glad to hear you found our staff was so knowledgeable and cordial! We are always more than happy to assist you if anything else comes up.
We stopped in on our way back home from the beach, which is a 4hr drive from the dealership. We got there around 12pm and was there about 1hr trying to workout a deal which we couldn't come to. About 2 hours later down the road we get a call from the GM telling us he could do the deal if we wanted to come back 2 hours. We ended up driving the 2 hours back which made for a extremely long day because we had a 4 hour drive back from the dealership. Everything when smooth once we got there and they worked with us on any issue with had. Other than not being able to make the deal the first time everything was extremely satisfying with your dealership.
We thank you for sharing your experience and appreciate your business. We're glad to hear everything worked out and you were able to purchase a new vehicle. If you ever need anything else from us, please feel free to give us a call or stop by.