Terry Labonte Chevrolet was able to make an appointment for me when they were extremely busy because I out of town and needed to service my vehicle. Everyone at check-in was happy and helpful and willing to help with anything I needed.
David Trout my service advisor is a consummate professional, fantastic communicator and expert at customer service. The only issue I have in my experiences at this dealership is that they frequently ���recommend��� proactive service that frankly is pushing the envelope. The last visit I was told I needed new brake rotors and pads all the way around. I chose to do them myself and the pads had at least 75% life left in them compared to the new replacement pads I���d bought. That experience makes me a little wary of agreeing to doing any of the recommended work.
The treatment was excellent. Mr Troutman kept me informed on everything about my service to my vehicle. And I really appreciate that. By that when I decide to purchase a next vehicle I'm more likely to buy from Terry labonte. Mr Troutman he always treat me very well when I come in for service thank you.
It was very professional , everyone really made sure I was being helped , I had an appointment with Dave Trout , he took care of me at the highest level, I am sure everyone is as good as Dave , but he always goes above and beyond his regular duties,
Noel Armstrong is always great to work with. She got me in for routine service even though it was a last minute request. She's great with communication and prompt responses. The Labonte team got my vehicle done earlier than expected which is always great. Thanks!
To much to type but would appreciate a call to explain my disappointment with my experience.. My family has been doing Buisness with Terry Labonte for 17 years upon arriving for college.. And the service department has lost my Buisness and family buisness forever. After I spent 1400 dollars with you guys I was treated poorly and with very poor communication regarding the service of my vehicle.. im the last person to ever complain but I've never had a bad experience with you guys before until now
My husband took my vehicle for an oil change and tire rotation. The cost at the dealership is always more expensive. But also on my receipt it say that there was a complaint of my engine leaking oil but it was not fixed; my husband said he was not informed of this and no one called me to discuss that there was any issue with my engine. I tried to call to get additional info about this car issue including more specifics like the severity and someone called back and left a message but I was never able to reach her again. I hope that if my engine is leaking oil the car does not malfunction while I'm driving the car around. The owner should be notified of any car issues or at the very least my husband should have been told. Will not be returning for an oil change or tire rotation.
Our salesperson, Jonathan, was amazing and very personable. Unfortunately the finance manager I worked with left a lot to be desired. This was my first time buying a car on my own and each time I asked about different numbers he did not explain them to me or misled me about what was on each page. Coming Back the next day to finish the paperwork, I had another finance manager who was great and really took the time to work with me. I really appreciated that!