Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Terry Labonte Chevrolet! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Hi, thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (336) 937-9278.
Bought several from you but my most recent that I bought from another hedrick dealership in Atlanta was some issues of course I did get help out on another set of Keys thanks AC and few hundred extra on trade in. But my salesman upset me with not checking out truck before he let customer come pick up. I mean rust on chassis frame and the truck had body damage on top and broken wifi antenna and inside truck looked like it been sitting for long time just very nasty. I mean if I am trying to sale a vehicle and I would make sure no surprises look it over all around and check carfax and explain to customer what u find or see on it and damn make sure the vehicle is professional cleaned especially if u paying 64k . I trade 2 vehicles in that had low miles and both cleaned before I brought to dealership I get 62k or 63k and you turn around and put on lot for 84k total for both so I just probably got laughed at and made a fool of. I mean I know you got to make money but dang for a guy that's bought a few from you you would think you do best you could ! So this time my deal sucked . I love my truck even though I had to get chassis cleaned undercarriage and undercoated and now I got to get roof fixed by a local body shop. I work for Thomas Buses and right now I want drive truck to work cause I know them guys will say damn man you had to get frame sprayed already to cover rust and look your piece up top is broke and damn man and you paid what for this? Or were did you buy it from? But I hope new owners of my vehicles I traded do enjoy them cause I know they were great vehicles but I had to buy desiel truck for my camper. I just know I got a big heart and I care about people in general and I couldn't done what was done to me from the salesman side and the sales manger that come up with the value of my vehicles and I will say the salesmen are trained well cause I tried to walk but I get this line cause I heard same salesmen say same thing WHAT CAN WE DO TO GET YOUR BUSSINES and then sales manger comes to talk to you to put numbers in front of you to see what payment you want and so on. I know it's there job but DAMN
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Thank you for reaching out to us. We regret to hear about the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (336) 937-9278 to discuss this further.
I called to let the service department know I was having my car towed to the dealership. I told the person specifically what happened with car. What was reported to the dealership was not what was reported to the service department. I was able to speak with David Trout who I have all the confidence in to explain what happened. The issue was not that the car wasnt running. The issue was the car literally died while I was at a stop to turn into a parking lot. The warning about reduced engine power came on and the engine light came on. I also received an email from OnStar letting me know there was an issue with the engine/transmission. Well the service department could not find anything wrong with the car. No codes were stored or anything is what I was told. This car has cut off twice before with no warning or warnings on the dash. I do not feel safe in this car and would never by a GM car of any kind ever again. This my third chevy and I've had major issues with them all before reaching 100000. It's totally unacceptable. I plan to get rid of this car by the end of the month.
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing to give us another chance, please contact us at (336) 937-9278 so we can understand your situation better in order to try and turn your experience around. Thank you, Terry Labonte Chevrolet
Last service they rotated my tires and didn���t recalibrate the tire pressure sensors. So, I���m traveling and my tire pressure light comes on, rear passenger. I stop, put air in and the light goes off (repeated this several times). It comes on again, so now I���m on vacation hanging out at a garage having the tire checked..... no leak they say, must be a bad sensor. So I go to the dealership and say something is up. They call to tell me the front passenger tire has a nail. Let that sink in. The indicator light showed air being added to the wrong tire.... it went from 27 to 35.... in the rear tire.... but the front tire was leaking. I���m trying to explain why this is so odd, and my service provider, Dave, and asks me if I know what ���calibrate��� means. Reread if necessary. I might have had the other tires checked if the pressure light hadn���t shown air going in the wrong tire. Asked manager, who is very nice, to explain.... he couldn���t. Then I asked to have the pressure checked in the other tires, as I was filling up the wrong one. That hadn���t occurred to, or been done by the advisor, even though I asked him on the phone before I got there to have them checked. So I waited for that to happen and of course it needed adjusting. The manager did get it done, I just can���t get over being asked if I needed the word ���calibrate��� explained to me. Well, that and the fact that they actually charge me to patch the tire, it wasn���t much, but you would think they would wave it since while they might know what calibrate means, they didn���t bother to actually do it.
Thank you for letting us know about your recent visit to Terry Labonte Chevrolet. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Terry Labonte Chevrolet
When I arrived, I learned that my oil change was going to take two hours. I had an appointment so I did not understand why they were backed up or why they would have not called me to let me know prior to my arrival that they were backed up. I obviously would have moved it to another day if I would have known before I was at the dealership. In addition, I had to wait at the dealership which meant I was going to have to wear a mask the entire time while sitting inside. Being it was such a nice day, it would have been nice to have some chairs outside where people could sit outside. I did go outside and stood in a grassy area. Lucky for me, my husband was able to come and get me instead of waiting for two hours but given this was not my original plan and he was able to adjust his schedule it would have made for a very long wait.
Here at Terry Labonte Chevrolet, we strive for excellence, and are disappointed to hear that you received anything less. If you are willing to give us another chance, please reach out to us at (336) 937-9278 to speak to our manager directly.
Not enough employees were wearing masks. Mike, who was my service associate was wearing his and I appreciated it, but looking around, not everyone was. Very disappointing to see in a mandated mask order.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Terry Labonte Chevrolet! We hope to be of service to you again in the future. Best wishes, Terry Labonte Chevrolet
We're glad everything was completed quickly and to your satisfaction! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!